FAQ
RosePro FAQ
Orders
What payment methods do you accept?
We accept all major credit and debit cards through Shopify Payments.
Can I change or cancel my order after placing it?
Contact us as soon as possible at contact@rosepronail.com. Once an order has been processed for shipping, we're unable to make changes.
Do you offer discounts for first-time customers?
Yes — sign up for our email list and get 10% off your first order.
How do I know if my order went through?
You'll receive an order confirmation email immediately after checkout. If you don't see it, check your spam folder or contact us.
Shipping
How fast do you ship?
Orders are typically processed within 1–2 business days. Order by 3 PM PST for same-day processing.
Do you ship EMA Monomer and Quick Dry Liquid the same way as other products?
No. These products are classified as flammable liquids and regulated under D.O.T. hazardous materials rules. They ship ground only (no air shipment), may carry an additional hazmat handling fee, and can't be shipped to P.O. Boxes or certain international destinations.
Do you ship internationally?
[International shipping availability to be confirmed.]
How do I track my order?
You'll receive a tracking link by email once your order ships.
What if my package arrives damaged or never arrives?
Contact us within 30 days of the delivery date at contact@rosepronail.com, and we'll make it right.
Returns & Refunds
What's your return policy?
Returns are accepted within 30 days of delivery. Items must be unused, unopened, and in original packaging.
Can I return an opened product?
No. For hygiene and safety reasons, opened or used acrylic powder, monomer, and liquid products can't be returned.
How do I start a return?
Email contact@rosepronail.com with your order number and reason for return. We'll send instructions and, if applicable, a return label.
How long do refunds take?
Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days.
Can I exchange a shade instead of returning it?
Yes — start a return and place a new order for the shade or size you want.
Products
Are RosePro products safe for professional use?
Yes. All formulas are made in the USA and follow professional-grade safety standards. Full ingredient lists and warnings are listed on each product page.
Does your monomer contain MMA?
No. RosePro's EMA Solar Liquid Monomer is guaranteed No MMA.
Do your acrylic powders come in different sizes?
Yes — 12oz, 24oz, 5lb, and 25lb, across our full shade range.
Why does the ingredient list vary by shade?
Pigments and colorants differ by shade, so exact ingredient composition can vary slightly across colors within the same product line.
Account
Do I need an account to place an order?
No, but creating one lets you track orders, save your info, and check out faster next time.
How do I reset my password?
Click "Forgot Password" on the login page and follow the emailed instructions.
How do I update my shipping address?
Log into your account and update your address under account settings before placing your next order.
Still have a question?
Contact us at contact@rosepronail.com or (800) 888-9999 — we respond fast.
